This policy applies to subscriptions purchased directly through the AllLang website (alllang.app). Subscriptions purchased through the Apple App Store or Google Play are governed by each store's own refund policy instead of this one — see the Terms of Service for details.
1. Payment processing
Subscription payments made through the website are processed by AllLang's payment partner, Paddle.com Market Ltd. ("Paddle"), acting as the Merchant of Record. Payment receipts and billing details are issued by Paddle.
2. Refund policy
Web subscription payments are non-refundable as a general rule. Exceptions are made where a refund is required under applicable law (such as consumer-protection law for e-commerce), or where the Service operator is at fault — for example, duplicate charges or billing errors.
3. Cancellation
- You can cancel your subscription at any time; canceling stops auto-renewal starting from the next billing cycle.
- You can keep using the current billing period you've already paid for until it ends, even after canceling — we don't provide prorated refunds for unused time.
4. How to request a refund
For refund or cancellation questions, contact us at support@alllang.app, or follow the instructions in the payment receipt email sent by Paddle.
5. Contact
Questions about this policy can be sent to support@alllang.app.